JollyDog Return & Refund Policy

Effective Date: November 6, 2026

At JollyDog, customer satisfaction is important to us. We take pride in offering quality pet accessories designed for comfort, durability, and everyday use. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return:

• Merchandise must be unused, clean, and in its original condition.

• Items must be free of pet hair, odors, damage, or signs of wear.

• Original packaging should be included whenever possible.

• Proof of purchase or an order number is required.

Any voluntary return that does not meet these eligibility requirements will be denied a refund, except where required by applicable law.

This policy applies to eligible JollyDog products, including dog collar pouches, leashes, and pet toys.

2. Non-Returnable Items

For hygiene and product safety reasons, the following items are not eligible for change-of-mind returns, except where required by law:

• Pet toys that have been chewed, played with, or soiled.

• Leashes and collar pouches showing signs of use, damage, or excessive wear.

• Personalized or custom-made products.

• Items damaged through misuse or improper handling.

These restrictions do not affect your legal rights concerning defective or incorrectly supplied products.

3. How to Request a Return

To request a return, contact JollyDog through our website's Contact Us page within 30 days of delivery.

Please provide:

• Your name and order number.

• The product you wish to return.

• Your reason for requesting a return.

• Photographs if the item arrived damaged or defective.

Returns must be authorized before shipping. When available, JollyDog will provide a prepaid return shipping label, with the label cost deducted from the customer's refund for voluntary returns.

Return Mailing Address:

JollyDog LLC
809 Alameda Ave
Sheffield Lake, Ohio 44054
USA

Please do not mail merchandise without contacting us first.

4. Return Shipping Costs

All return shipping costs for voluntary returns are the responsibility of the customer.

• When JollyDog provides a prepaid return shipping label, the actual cost of that label will be deducted from the customer's refund.

• The return label cost will be disclosed before the customer agrees to proceed with the return.

• If customers arrange and pay for return shipping independently, no additional return shipping fee will be deducted by JollyDog.

• Original shipping charges are nonrefundable for voluntary returns, except where required by applicable law.

• Return shipping costs are not refundable for voluntary returns.

If an item arrives defective, damaged, or incorrect, JollyDog will provide an appropriate remedy and cover required return shipping costs in accordance with applicable consumer protection laws.

5. Refund Processing and Denied Returns

All returned merchandise will be inspected upon receipt to determine whether it meets the conditions outlined in this policy.

JollyDog reserves the right to deny refunds for voluntary returns that fail to comply with our return policy.

Refunds may be denied if:

• The item has been used, worn, chewed, washed, or damaged.

• The merchandise contains pet hair, stains, odors, or other signs of use.

• The product is returned in a condition different from how it was originally shipped, beyond what is necessary to inspect it.

• The customer returns an incorrect product or an item not purchased from JollyDog.

• The item is returned outside the applicable return period.

• The return otherwise fails to meet the eligibility requirements stated in this policy.

If a return is denied:

The customer will be notified of the reason for the denial. Where practical, JollyDog will offer to return the merchandise to the customer at the customer's expense.

JollyDog will not be responsible for additional shipping costs associated with returning ineligible merchandise to the customer.

These provisions apply to voluntary returns and do not override mandatory consumer rights, including rights relating to defective merchandise, statutory cancellation, or applicable refund requirements.

Approved Refunds

Approved refunds will generally be processed within 5 business days following inspection and issued to the original payment method.

For voluntary returns using a JollyDog-provided return label, the refund will be calculated as follows:

Eligible Refund Amount = Refundable Purchase Amount − Return Shipping Label Cost

Original shipping charges may also be excluded from the refund where permitted by law.

Your bank or credit card provider may require additional time to post the refund.

Where required by law, JollyDog may make only legally permitted deductions for diminished product value rather than denying a refund entirely.

Applicable statutory refund deadlines will always be honored.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact JollyDog promptly so we can review the issue and arrange an appropriate resolution.

We may request photographs to help us evaluate the problem.

Depending on the circumstances and applicable consumer rights, we will offer a replacement, refund, or other appropriate remedy at no additional cost to you.

7. Exchanges

If you ordered the wrong size, color, or product, please contact us.

The easiest way to exchange an eligible item is to return the original product and place a new order after the return is approved.

Return shipping charges for voluntary exchanges are the customer's responsibility.

8. Order Cancellations

Cancellation requests should be submitted within 2 hours of placing an order.

We will make every reasonable effort to accommodate cancellations before an order ships.

Once an order has shipped, our standard return process applies, subject to applicable consumer cancellation rights.

9. International Returns

We welcome international customers.

Customers are responsible for the cost of shipping voluntary returns back to JollyDog.

If JollyDog provides an international prepaid return label, the disclosed cost will be deducted from the eligible refund amount.

If a prepaid label is unavailable, the customer must arrange and pay for return shipping directly.

Customs charges, import duties, and taxes may not be refundable by JollyDog, except where required by law.

European Union and United Kingdom Customers

Eligible customers have a statutory right to cancel an online purchase within 14 days of receiving their goods without providing a reason.

After notifying us of cancellation, customers have another 14 days to return the merchandise.

We will refund eligible payments, including standard original delivery charges, as required by law. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, where permitted.

Customers are responsible for direct return shipping costs for voluntary cancellations, provided this obligation was disclosed before purchase, unless otherwise required by law.

Nothing in this policy limits mandatory consumer protection rights, including legal rights relating to faulty or nonconforming products.

10. Contact Us

If you have questions about an order, return, or refund, please reach out.

JollyDog LLC
Sheffield Lake, Ohio, USA
Website: https://jollydog.shop
Customer Service Email: jollydogbiz@gmail.com

We appreciate your business and thank you for choosing JollyDog for your pet accessory needs!